Australian Online Orders
ATP Science offers a flat rate standard shipping option to all Australian customers. We use Australia Post for all of our parcels shipped within Australia.

Australian Flat Rate Shipping (2-14 working days): $12.95 USD

Tracking Your Order:
Australia Post: www.auspost.com.au/track/track.html

ATP Science aims to get all orders dispatched within 1-2 business days of you placing your order. ATP Science do not ship orders on public holidays and/or weekends.

ATP Science does not take responsibility of any delays of your parcel/order from the moment it is handed to the courier driver.

United States of America Orders
ATP Science offers a flat rate standard shipping option, express shipping and free standard shipping on orders over $150.00 USD to all US customers. We use a 3rd party logistics company in the US to ship all of our orders so they will come from within the US. Shipping prices are below for the US:

Flat rate shipping (3-8 Working days): $9.95 USD
Express shipping (2-5 Working days): $14.95
Free Shipping on orders over $150.00 USD (3-8 Working days): FREE.

Tracking Your Order:
USPS: https://www.usps.com/manage/welcome.htm
FedEx: https://www.fedex.com/apps/fedextrack/?
DHL: http://www.dhl-usa.com/en/express/tracking.html

ATP Science aims to get all orders dispatched within 1-2 business days of you placing your order. ATP Science do not ship orders on public holidays and/or weekends.

ATP Science does not take responsibility of any delays of your parcel/order from the moment it is handed to the courier driver.

 

Orders from International Customers (exc. USA)
ATP Science offers a flat rate standard shipping option to all International customers. We use Australia Post and DHL for all of our parcels shipped overseas (exc. USA).

Flat rate shipping (3-7 Working Days): $9.95 USD.

 

Track your Order:
Australia Post: www.auspost.com.au/track/track.html
DHL: http://www.dhl.com.au/en/express/tracking.html

ATP Science aims to get all orders dispatched within 1-2 business days of you placing your order. ATP Science do not ship orders on public holidays and/or weekends.

ATP Science does not take responsibility of any delays of your parcel/order from the moment it is handed to the courier driver.

International Customers Please Read the Below
Import taxes:
You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. ATP Science does not take responsibility for these extra charges.

Declaration of Value and Product Description:
ATP Science chooses to email your invoice for the majority of shipping methods offered by atpscience.com. A copy of your invoice will also be included in the parcel.

Your shipping address, phone number and email address:
Please make sure your shipping address, phone number and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order. ATP Science are not responsible if you incorrectly enter your address on your order and will not be responsible for your parcel if it is incorrectly delivered because of this.

Customs information:
ATP Science will not be liable for packages refused or held by customs for delivery. ATP Science does not take responsibility for any extra charged to the customer by customs/duty/VAT.

We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering.

Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.

Refunds
ATP Science do not offer product refunds once the product has been opened (unless the product is faulty). We will also not offer product refunds for a ‘change of mind’ on the purchase. Refunds will only be processed within 14 working days of the product purchase and no more than that. If you would like to request a refund please email info@atpscience.com and they will be able to help you with your request.

Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your order as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges ATP Science has incurred during shipping, such as warehousing fees, return postage fees, etc.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).

Refunds will not be issued until the returned packages are physically in our warehouse.