Shipping Options

ATP Science offers a flat rate standard shipping option to all customers.  The shopping cart is only open to International customers for product purchases.  Merchandise may be purchased from within Australia. For all International and Australian orders we use Australia Post or DHL.

International Fat Rate Shipping: $9.95 USD

Australian Flat Rate Shipping: $9.95 USD

Tracking Your Order:

Australia Post: www.auspost.com.au/track/track.html

DHL: http://www.dhl.com.au/en/express.html 

Delivery Times:

ATP Science aims to get all orders dispatched within 1-2 business days of you placing your order.  ATP Science do not ship orders on public holidays and/or weekends.

Please refer to the following delivery tables and take note that they are only estimates given by Australia Post.  ATP Science does not take responsibility of any delays of your parcel/order from the moment it is handed to the courier driver.

International Estimated Delivery Times:

Delivery time chart International

International Customers Please Read the Below:

Import taxes:

You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.  ATP Science does not take responsibility for these extra charges.

Declaration of Value and Product Description:

ATP Science chooses to email your invoice for the majority of shipping methods offered by atpscience.com.  A copy of your invoice will also be included in the parcel.

Your shipping address, phone number and email address:

Please make sure your shipping address, phone number and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order.  ATP Science are not responsible if you incorrectly enter your address on your order and will not be responsible for your parcel if it is incorrectly delivered because of this.

Customs information:

ATP Science will not be liable for packages refused or held by customs for delivery. ATP Science does not take responsibility for any extra charged to the customer by customs/duty/VAT.

We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering.

Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.

Refunds

ATP Science do not offer product refunds once the product has been opened (unless the product is faulty).  We will also not offer product refunds for a ‘change of mind’ on the purchase.  Refunds will only be processed within 14 working days of the product purchase and no more than that. If you would like to request a refund please email info@atpscience.com and they will be able to help you with your request.

Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your order as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges ATP Science has incurred during shipping, such as warehousing fees, return postage fees, etc.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).

Refunds will not be issued until the returned packages are physically in our warehouse.